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FAQ's

Do you really offer the best and lowest prices in the Market?

Absolutely! We can give you a 100% guarantee that our prices are the lowest in the industry. In fact, we guarantee to match any price you see that are lower than ours. Simply present an official quote from the said competitor indicating the base price to avail of this offer. Please note that this guarantee covers promotional product competitors/websites within the US only. Retail websites are not included.

 

What are the available modes of payment?

Since we are an online retail store, most of our methods of payment involve virtual fund transfers before the start of production. All orders must be paid in full prior to processing. Our system accepts all major credit cards for payment transaction: Visa, MC, Discover, AMEX, and PayPal. Due to the limitation of most government entities or organization when it comes to credit card payment, we also accept physical checks. For payments via checks be advised that production will not begin until the said document has been received and verified. Please indicate SwagStandard.com as fund recipient, include your order number on the notes or memo section of the check and send it to SWAGSTANDARD, LLC, 7200 Industrial Row Dr., Mason, OH  45040. Check payments for rush orders will not be accepted unless prior transaction approval, as the process may cause delays in production. Our system also accepts wire fund transfers. You can call our Sales team for further information.

 

My payment did not go through. What does Error Code 126 mean?

Stricter payment security measures have been implemented to prevent fraudulent transactions. If the billing information does not match pay flow records, the payment will not be approved. Please contact our Sales Team and provide the error code for further assistance.

 

Can I add changes or cancel my order once it has been placed?

All order modifications must be made within 24 hours upon receipt of the emailed order confirmation. Once the Sales Department transfers the order data to production no changes can be made to it. Any order cancellation request sent after the 24 hour period will not be accepted. A 5% cancellation fee will be charged if an order is cancelled. This applies to normal production orders only. There are NO cancellations for rush orders.

 

My Grand Cost Total indicates $0.00! Does this mean my order is free?

Our website is compiled with thousands of product and information pages that are continuously being updated by our web administration team. It is part of our priority to be as precise as possible when publishing product data so as to provide you with the best basis for deciding on your orders. Be as it may, system glitches such as $0.00 or penny pricing may occur from time to time. Such cases and other similar system issues will not be honored as valid for transactions.

 

Do you have coupon codes?

Our Email subscribers receive weekly specials and coupon codes that provide them with great discounts and deals on our premium items. Such offers include discount pricing and/or free shipping. You can enjoy the same privileges when you sign up. SwagStandard.com reserves the right to alter or refuse coupon codes or special offers at any time, without prior notice.

(*Please note that our coupon codes cannot be combined with any other promos , on sale or clearance items.)

 

How do I place an order?

  • Step 1 - Shop online and add your item(s) to the cart.
  • Step 2 - Enter your art/imprint instructions to your products.
  • Step 3 - Enter your billing and shipping information.

*If you have any questions or are unable to place your order online, call our knowledgeable Swag Ambassador Team to place your order.

 

How long will it take for my order to arrive?

Delivery time is the combined duration of production PLUS the shipping time*. *Production time + Shipping time = Delivery time.

 

What is your Standard Production Time?

The estimated normal production time is 7-10 business days after order placement. This time frame is also dependent upon the size of the order and/or the complexity of the artwork or decoration process. If you have a target "in-hands" date, please be sure that there is enough lead-time before placing an order with a normal production time. Delivery dates are only estimated and not guaranteed for orders with normal production time. If you pay for expedited shipping of a normal production order only the method of shipping will be guaranteed; the production time frame will remain relative to the other factors of production (order quantity, artwork quality and editing, decoration requirements, etc.).

 

Do you have Rush production?

We provide a "24-Hour Rush" (production time only) service on some items. Production time does not include shipping time. Shipping time must also be added to production time in order to get an accurate delivery time frame. Production time is guaranteed on rush orders; however the delivery dates are only estimated, unless you opt for expedited shipping. When a rush order is placed with a ground shipping method, the delivery date will also be estimated and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for expedited shipping the delivery will be guaranteed on the date that you will require. 

Custom printing entails intricate and detailed work both on the part of the artist as well as the printer, hence, to maintain a high level of quality, we recommend rush orders as a last resort. Camera-ready artwork is required for all rush orders, so as to remove unnecessary delay.

 

What is your Return Policy?

The industry standard for customized products dictates a No Return-No Refund policy. However, if an order is not well received due to an error in production we will reprint the order and ship it via Ground Service. When an error has been confirmed, we will make every attempt to promptly reprint the order. We will process the reprint order exactly as you had originally requested plus any necessary corrections. The product, logo/artwork or imprint color cannot be changed when processing the reprint unless pre-approved by our production team.

 

What are your Guarantee Policies?

Lowest Price Guarantee - Find a price lower than ours and we'll match it. *Just email us a copy of a quote or link to our competitor's website and we'll match it.

On-Time Shipment Guarantee - You will receive your order on time. *Once an order is submitted, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.

Personalized Service - Our experienced Swag Ambassador Staff is ready to guide you.

 

How do I send my artwork?

The online order request form will require the upload of artwork and/or imprint instructions during the ordering process. Simply upload to submit your artwork along with specific notes and imprint instructions as per your decoration preferences. You also have the option to e-mail your artwork and detailed imprint instructions to art@SwagStandard.com.  Please indicate the order number in the subject line of the E-mail. *If we do not receive the artwork and/or imprint instructions in a timely manner your order may be subject to delays. We recommend that you submit High Resolution art files to meet production time frames. If you do not have high resolution artwork available, send us what you have and we will provide editing and retouching services to prepare your designs for production. However, be advised that retouching and editing of an artwork may cause order delay.

What file formats do you accept for artwork submissions?

- High resolution, camera-ready artwork. (300 dpi or better)

- All required fonts must be included with your art file and/or imprint instructions.

- Software Application Files saved in any of the following applications are acceptable
(PC compatible format):
Photoshop File .PSD
Illustrator File .AI
Vector Art File .EPS
Other Image File Types: .TIF, .JPEG, .PNG, .BMP
If you are unsure whether your art file will work for us, please feel free to contact our Art Department at art@SwagStandard.com.

 

How should I select Imprint Colors?

Imprint colors must be carefully chosen. Certain colors, combined in the form of a product and imprint color, may not provide the best setup for your custom logos and designs. For example, dark color imprints on dark colored products will make logos that are hard-to-see. In order to ensure the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface. On the other hand, this only serves as a guideline. We will not judge your options and color match preferences.  Additionally, will we be responsible for the choice of imprint color(s) selected.

 

How large will my logo/design be printed?

Due to the finite nature of imprint areas, SwagStandard.com reserves the right to resize your artwork in order to fit the indicated imprint area of the item ordered; this is regardless of size of the submitted artwork. However, logo size specifications will be followed upon the request for a particular imprint size, provided that it does not exceed the maximum imprint size of the item ordered. Imprint area sizes are available on the product details page in our website.

 

Can I see a sample of the product before placing my order?

You have a couple options.  You can purchase a blank sample online by selecting the "Sample" option.

- Samples may be limited, at the sole discretion of Swag Standard, LLC.
- Samples regularly ship within 24-72 hours from time of purchase.
- Samples cannot be returned for credit or refund.
- We also offer FREE samples .

 

Can I see a customized pre-production sample before I place my bulk order?

We offer 1 physical "in-hands" sample of a product with your own artwork for $150.00. Please call Swag Ambassador Team for more information or to place your order for a pre-production sample.

 

What is the status of my order?

You can track the progress of your order online. Shortly after placing your order, we send an e-mail with a username and password to login online and track the progress of your order. Simply navigate and sign in to see your order details (on your accout).

 

What carriers do you use and how will my order be delivered?

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or Truck Line, depending on the destination and weight/size of the shipment. Truck Line offers curbside or dock delivery only. If you require inside delivery, please call our Swag Ambassador Team to make arrangements prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons, and all Truck Line shipments are palletized and shrink-wrapped. We do not deliver to APO addresses.
All package orders will be shipped via FedEx.

 

Is Shipping Insurance Included in my Shipping Charge?

Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. This is why we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 5-7 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion. We will require adequate proof of any damage or breakage reported. Place a ticket with Customer Service here to report breakage.
- On a 144-piece order (or greater quantity) with more than 10% breakage, we will promptly replace the broken items.
- On a 144-piece order (or greater quantity) with less than 10% breakage, the cost of the broken items will promptly be refunded.
- Breakage on orders with less than 144 pieces will promptly be refunded, regardless of the quantity of breakage. We will be unable to replace these items.

 

Do you ship outside of the USA?

We only ship to the USA and Canada. Kindly contact our Swag Ambassador Team for shipping outside of the USA and Canada. Be advised that delivery charges will depend on the product for shipping. For orders shipping outside the USA - INCLUDING CANADA - local duties and/or taxes will apply. Delivery dates for orders shipped outside of the USA are estimates, and in no event will SwagStandard.com be liable for any delays in delivery. If you require shipping to a different country, we can ship to a freight forwarder of your choice.

 

I received more/less items than I was expecting. What do I do?

We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, all orders may be subject to a 5%-10% over-run or under-run.

 

How do I place a re-order?

Simply log into your account and place a reorder or call our Swag Ambassador Team and reference your previous order number. We will take care of the rest.

 

Do I need to pay the setup fee if I place a re-order?

If you order the exact same product with the exact same artwork and imprint color as your previous order, a re-order screen fee of $30.00, rather than the full $50.00, will be added to the charge. Any changes made to the item or the artwork will incur a new setup fee of $50.00.

 

What is CMYK printing?

Four-color process printing involves separating the three subtractive primary colors of Cyan (C), Magenta (M) and Yellow (Y), plus Black (K). Vibrant full color images are recreated using the CMYK printing method. This process is recommended for multi-color art and photographs.

 

Are there limits to what I can print?

- We do not accept designs with multiple custom logos and designs. In certain cases we can allow 2 very simple logos on 1 side or the item, but that is if the imprint area can accommodate it.

- We do not accept orders with large amounts of text and wrapping layout that goes around the product, as this is problematic for production. 

- We do not accept orders that require printing a bar scan or any type of scan logo (including QR codes) as this is problematic and could create problems with the barcode scan.

- Please feel free to contact our Art Department at art@SwagStandard.com to review your custom logo/design.

 

Can I use copyrighted material?

We do not take any responsibility in obtaining permission for reproduction of logos with patents, trademarks and copyrights. By agreeing to print any submitted artwork, SwagStandard.com will not be held liable for any copyright infringement issue under any circumstance. University logos can only be accepted if you provide a license logo release form. The License logo release form must be duly signed and approved by the particular university from which the logo originates. This is to avoid any future royalty fees.